TERMS & CONDITIONS

Booking & Deposit Policy

A non-refundable deposit is required to secure your event date. Dates are not held without payment. Once the deposit is received, the remaining balance must be paid by the date listed on your invoice or contract.

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Late Payment Policy

All payments must be submitted by the agreed-upon due date. Late payments may result in a late fee. If additional time is needed, clients must notify Love For Decor before the due date to discuss arrangements. Failure to submit payment may result in cancellation of services.

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Room Preparation Policy

Clients must ensure the room is clean, cleared, and accessible prior to our arrival. This includes removing personal items, excess furniture, and clutter. Delays caused by an unprepared space may reduce setup time and/or result in additional fees.

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Arrival, Waiting & Access Policy

Love For Decor provides a 15-minute grace period upon arrival for the room to be vacated and accessible for setup.

• After 15 minutes, setup time may be shortened.

• After 30 minutes, the booking will be cancelled without refund, as delays significantly affect our schedule.

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Hotel & High Ceiling Disclaimer

While high-ceiling venues can be beautiful, Love For Decor does not recommend hotels or spaces with high ceilings, as they may increase setup time and impact décor execution or cleaning. Alternative décor options will be offered when necessary to ensure a timely and polished setup.

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Design Adjustments & Substitutions

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All Valentine’s Day packages are non-downgradable. Clients may upgrade their selected package at any time, subject to availability. Once a package has been paid for, it immediately enters the processing phase. At that point, items and services may be added on; however, no items can be removed and no downgrades are permitted. Minor design adjustments may be made at Love For Decor’s discretion to accommodate hotel limitations, safety requirements, or time constraints. Any substitutions will maintain the overall aesthetic and value of the selected package.

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Damage & Liability Policy

Love For Decor is not responsible for any damage to the hotel room during decor removal or cleanup. Clients assume full responsibility for the room once services are completed.

We recommend that clients have a pair of scissors available and provide a garbage bag along with basic cleanup instructions to assist with decor removal. Love For Decor is not liable for damages resulting from improper handling, removal, or cleanup of decor items.

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Safety & Installation Policy

For safety reasons:​

• Children must be supervised at all times around décor installations.
  Love For Decor is not responsible for injuries caused by misuse of décor items.

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Photography & Marketing Use

Love For Decor reserves the right to photograph and video completed setups for promotional and marketing purposes. Client identities will not be disclosed without permission.

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Cancellation Policy

All deposits are non-refundable. We understand that life happens; however, under no circumstances are refunds provided. In the event a client needs to cancel, Love For Decor offers a transferable service credit in place of a refund.

• Cancellations must be made no less than one (1) week prior to the scheduled event date.

• Cancellations made within one week of the event will incur a cancellation fee plus any remaining balance due in order to receive a credit.

• Credits may only be applied to a future date that is mutually agreed upon by the client and Love For Decor.

• All credits are valid for three (3) months from the date of issuance.

• Clients will receive an email confirmation with the credit expiration date.

By booking with Love For Decor, clients acknowledge and agree to this cancellation and refund policy.

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Personalized Items Policy

Personalized items are not available for shipping and must be arranged for local pickup or delivery as specified at the time of booking.

All personalized orders must be placed at least two (2) weeks in advance. Orders requested within two weeks are accepted at Love For Decor’s discretion and may be subject to a rush fee.

Clients will receive a digital proof prior to production. Once the proof is approved:

• The item will be printed and finalized.

• No changes, edits, or refunds will be permitted after approval.

• Spelling, dates, colors, and design details are the client’s responsibility to review carefully prior to approval.

• Love For Decor is not responsible for errors once a proof has been approved by the client.

• Personalized items are non-refundable and non-transferable.

• Production timelines begin only after proof approval.

• Delays in proof approval may result in delayed completion.

• Love For Decor reserves the right to make minor design adjustments to ensure quality and consistency.

• Personalized items not picked up within the agreed timeframe may be forfeited without refund.

• Love For Decor is not responsible for damage once items are picked up or delivered.

By placing an order for personalized items, clients acknowledge and agree to all terms listed above.

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Agreement to Policies

By booking with Love For Decor, clients acknowledge, accept, and agree to all policies listed above.